GPNext Technologies Subscription Terms

1. Parties and service

This agreement applies between GPNext Technologies, the software provider, and the subscribing hotel or hotel operator using the platform. The subscription covers access to the hotel dashboard, guest check-in tools, staff register tools, reports, and related hosted services made available by the provider.

2. Subscription plans

Subscriptions may be offered on a monthly or yearly billing cycle. The selected plan, price, taxes, included features, and user limits will be shown during onboarding, invoice generation, quotation, or account activation.

3. Free trial

If a free trial is offered, the hotel may use the software without subscription charges for the approved trial period. At the end of the trial, continued access may be limited, suspended, or converted into a paid subscription unless the hotel upgrades or another arrangement is confirmed by the provider.

4. Payment terms

Subscription fees are payable in advance for the chosen billing period unless otherwise agreed in writing. The hotel is responsible for paying all applicable taxes, duties, bank charges, and payment gateway charges associated with the subscription. Late payments may result in reminder notices, access restrictions, or suspension.

5. Renewal and cancellation

A hotel may request cancellation before the next billing cycle begins. Cancellation stops future renewals but does not automatically cancel charges already due for the active billing period. The provider may define renewal cut-off dates and account expiry rules inside the admin panel or billing communication.

6. Refund policy

Unless otherwise required by law or expressly agreed in writing, subscription fees already paid are non-refundable. If the provider approves an exception, any approved refund may be prorated after deducting taxes, payment processing costs, and charges for the portion of the service already used.

7. Data ownership

Guest, staff, hotel profile, and operational records entered by the hotel remain the hotel’s data. The provider receives only the limited rights necessary to host, secure, back up, process, transmit, and support that data for delivering the service.

8. Service availability

The provider will use commercially reasonable efforts to keep the platform available, but uninterrupted uptime is not guaranteed. Maintenance windows, third-party outages, internet failures, cloud issues, or force majeure events may affect service availability temporarily.

9. Liability limitations

To the maximum extent permitted by law, the provider is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, goodwill, business, or data. The provider’s aggregate liability arising out of the subscription will not exceed the fees actually paid by the hotel for the three months immediately preceding the event giving rise to the claim.

10. Suspension and termination

The provider may suspend or terminate access for non-payment, security incidents, suspected fraud, unlawful use, misuse of the software, breach of these terms, or legal or regulatory requirements. The hotel may stop using the service at any time, subject to outstanding payment obligations and data retention rules.

11. Support

Basic support may include setup guidance, issue handling, and reasonable operational assistance during normal business hours, unless a higher support level is separately agreed. Support does not include custom development, on-site assistance, or third-party system troubleshooting unless specifically included in the plan.

12. Acceptance

By activating, accessing, or continuing to use the software, the hotel confirms that it has reviewed and accepted this agreement along with the Privacy Policy, Terms and Conditions, Data Processing Agreement, and End User License Agreement.

13. Contact

For subscription or legal queries regarding this agreement, contact GPNext Technologies at checkin.hotelsinalibaug@gmail.com.